The questions we're asked most often

Yes. All our primary servers are located in certified Canadian data centers. Your data does not transit through the United States — ensuring full compliance with Quebec's Law 25 on personal information protection.

We target 99.9% uptime on all our plans. Our redundant infrastructure and 24/7 monitoring enable rapid response in case of incidents.

Yes — included in all WordPress hosting plans, no conditions. Our team transfers your site, email, and files without service interruption. The process typically takes 24 to 48 hours.

Yes, at any time. Upgrades are immediate and require no migration. Downgrades take effect at the next billing cycle.

Depending on your plan, we update WordPress core and your plugins: quarterly for Bronze, monthly for Silver, and with pre-deployment testing for Gold and E-Commerce. Critical security updates are applied immediately on all plans.

Yes. We also host Laravel, Node.js, and Python applications — with the same proactive monitoring and human support approach. See our Application Hosting section for details.

No. You can host your site with us while keeping your domain at your current registrar. We provide the DNS information to configure. Transfer is an option, not a requirement.

Typically 5 to 7 days. Your site stays online throughout the transfer — the process doesn't affect your current hosting.

Yes, included at no additional cost on all domains registered with us. Some registrars charge separately for it — we don't.

With automatic renewal enabled, your domain renews without any action on your part. Without automatic renewal, you receive multiple notices before expiration. An expired domain enters a 30-day grace period before being publicly released.

Credit card, bank transfer, and check on a case-by-case basis. Billing is managed via our client area. You can add and manage your payment methods directly.

Displayed prices are before tax. Applicable taxes (GST/QST) are added based on your situation at the time of billing.

Annual billing offers a reduced rate compared to monthly. The annual prices shown on our plans correspond to the monthly cost spread over 12 months, billed upfront at the start of the period.

No. Our services have no long-term commitment. Annual billing commits you for one year, but without an imposed automatic renewal contract.

Reseller partners receive a commission on resold services. Billing and specific terms are established when the partnership is set up.

Contact us immediately via the contact form selecting 'Security' as the subject. We assess the situation quickly and propose a remediation approach. Malware cleanup is a service we provide regularly.

Law 25 requires a consent banner for cookies, a compliant privacy policy, and an opt-out mechanism. That's the starting point. The law also covers data classification, incident management, and the designation of a privacy officer. Our Moelleux tool covers the consent component, and we can assist you with the rest.

Moelleux is included in the Silver, Gold, and E-Commerce plans. For the Bronze plan, it's available separately starting at $25/year. See the Moelleux page for details.

Our infrastructure providers are selected for their compliance with SOC 2 and ISO 27001 standards as applicable. We can provide the necessary documentation for your own compliance records upon request.

Our team is available Monday to Friday, 8:30 AM to 4:30 PM. Gold, E-Commerce, and Shield monitoring plans benefit from extended support until 9 PM. Infrastructure monitoring is active 24/7.

Via your client area, by email at assistance@horizon-cumulus.ca, by phone at 1 877 966-4225, or by live chat on our site during business hours.

During business hours: under 4 hours for plans with Vigilance monitoring and above, 1 business day for others. Urgent situations (site down, security incident) are treated as priority based on your plan.

Within reason, yes. If the issue involves your site or tech stack, we look into it with you. For larger engagements, we direct you to our development or consulting services.

It depends on the scope. Every project starts with a discovery call, free of charge and no commitment. We then provide a clear, detailed quote with no hidden fees.

No, we're a team of developers. If you don't have a designer yet, we can connect you with a creative partner who's a good fit for your project and brand identity.

You do, 100%. The developed code is entirely yours once the project is delivered. The solution is optimized for our infrastructure, but migration to other services is always possible.

No. We focus on web applications, accessible from any browser on phone, tablet, or desktop. For native mobile apps, we can refer you to specialized partners.

Rapid prototyping aims to validate an idea in 2 to 4 weeks with an intentionally reduced scope — ideal before committing to a full project. Application development covers more structured projects with defined business logic. The two can naturally follow one another.

It's an informal process — a meeting or call to understand your situation, and we establish terms together. No application form or formal evaluation process. See our Partners page for details.

No — never. Horizon-Cumulus prioritizes partner relationships. We respect the commitments between our partners and their clients, without ever soliciting them directly. This is a firm commitment, not just a policy.

Yes. If you're closing your business or want to hand your WordPress clients to someone reliable, contact us to discuss. This is something we've been doing from the start. See the portfolio acquisition section on our Partners page.