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INTELLIGENT EMAIL ROUTING

Your emails reach the right people at the right time.

Rotating schedules, on-call nights, disconnect policies, application webhooks. Standard email routing is no longer enough. We configure intelligent rules that direct each message based on your operational reality.

Advanced routing rules Webhook integration Schedule-based routing Quebec-based team

When standard routing is no longer enough

Your email infrastructure works. But certain flows require rules that traditional mailboxes cannot handle.

Dynamic schedule-based routing

Night shifts, rotating shifts, alternating teams. Incoming emails follow your team's actual schedule, not a static distribution list.

Email to webhook

Each incoming email triggers an action in your application. Ticket creation, CRM population, automated workflow initiation.

Right to disconnect

Emails are held and delivered according to work schedules. Compliant with internal disconnect policies and your team's well-being.

Multi-domain consolidation

Multiple domains, a single management point. Routing by domain, alias, or rule. Simplify the administration of your email flows.

Each deployment is configured to match your reality.

We do not provide a generic control panel. We analyze your flows, design the appropriate routing rules, test them rigorously, and ensure ongoing monitoring.

Existing flow analysis

We map your current email flows, identify friction points, and document the business rules that govern message distribution.

Rule configuration

Routing rules are configured according to your schedules, teams, and systems. Each rule is documented and version-controlled.

Testing and validation

Before going live, every scenario is tested. We validate routing with your team to confirm that every case is covered.

Ongoing monitoring

The service is monitored around the clock. You receive alerts in case of anomalies, and our team intervenes proactively if an adjustment is needed.

This service is designed for specific needs

Businesses with on-call teams

IT, healthcare, industrial maintenance. Critical emails must reach the right person according to the current on-call schedule.

Organizations with disconnect policies

Hold and deliver emails according to work schedules. Respect internal policies without losing messages.

Applications that process incoming emails

Helpdesk, CRM, automation. Each incoming email triggers a webhook to your application to create a ticket, update a record, or start a process.

Multi-domain businesses

You manage multiple domains and want to centralize your email flow management. A single administration point, consistent rules.

A managed routing infrastructure for you

You benefit from a complete service without having to deploy or maintain an additional email server.

No email server to manage

Routing is fully managed by our infrastructure. You have no additional server to deploy, configure, or maintain.

Compatible with any existing infrastructure

Microsoft 365, Google Workspace, dedicated email hosting. Intelligent routing integrates with your environment without replacing it.

API available

Manage your routing rules programmatically. Ideal for teams that automate their infrastructure or integrate email with their internal tools.

Logs and traceability

Every routing action is logged. You know exactly where each email was directed, when, and according to which rule.

High availability

Redundant infrastructure with automatic failover. In the event of a failure, emails are queued and delivered as soon as the service resumes.

Complementary to your email services

Combines with transactional email, marketing campaigns, and DMARC protection. A complete email ecosystem.

A managed service, not a toolbox.

Each deployment is analyzed, configured, and tested by our team. This service integrates with the email ecosystem we already manage for our clients.

Complimentary initial analysis

We study your current email flows and identify relevant routing scenarios before making any proposal.

Turnkey configuration

We configure, test, and deploy the rules. You validate the scenarios. No technical expertise required on your end.

Reachable team

Questions, adjustments, new scenarios. Our team is available by email, phone, or live chat.

Frequently asked questions

Yes. Intelligent routing works alongside your existing infrastructure, whether you use Microsoft 365, Google Workspace, or dedicated email hosting. No migration is required.
Routing rules are configured according to your team schedules. When schedules change, we update the routing rules. Emails are automatically directed to the right person according to the current calendar.
The infrastructure is redundant. In the event of a failure, emails are queued and delivered as soon as the service resumes. No email is lost.
Yes, via webhooks. Each incoming email can trigger an HTTP call to your application. You can create support tickets, populate a CRM, or start an automated workflow.
Each deployment is unique. Pricing depends on the number of domains, the complexity of routing rules, and the required integrations. Contact us for a proposal tailored to your situation.

Your emails deserve intelligent routing.

Describe your situation. We analyze your flows and propose a tailored configuration.

Free initial consultation. Response within 24 business hours.

Brief Generator AI

3 questions. Our AI generates a preliminary scope document sent to your email within minutes.

Step of 3

Describe in a few sentences the problem or need you are looking to address.

Who are the primary users? What is their context?

Describe the concrete result you hope for.

To receive the generated scope document.

Generating...

Our AI is analyzing your answers and preparing your preliminary scope document.

This usually takes less than 30 seconds.

Your brief is ready!

A preliminary scope document has been sent to .

This document is a preliminary AI-generated analysis. It does not constitute a quote or a commitment.

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